The summer holidays are upon us! For many in the manufacturing sector, this season brings factory shutdowns, scheduled maintenance, and well-deserved time off.
But what if your factory isn’t shutting down? What if you are running critical production lines, facing tight deadlines, or managing with a leaner summer production team?
When the unexpected happens or an operator needs guidance, the last thing you want to hear is an automated “out of office” reply.
At Mek, we don’t shut down. Of course, our engineers take well-earned holidays over the summer months, but our global support structure ensures your production lines stay moving. No matter the time zone, no matter the hour, help is always at hand.
iMentor: Your 24/7 Virtual Expert
To guarantee help is always available, operators have full access to Mek’s iMentor, an extensive, online training platform exclusively designed for users of Mek AOI (Automated Optical Inspection) and CCI (Conformal Coating Inspection) software.
Available 24/7, iMentor gives your team immediate access to the technical knowledge they need to maintain peak efficiency. The platform includes:
- Basic to Advanced Operation: Comprehensive video tutorials covering everything from initial machine start-up to complex inspection setups.
- Software Updates & Custom Libraries: Easy-to-follow instructions for installing software updates, making critical system backups, and downloading specific library files.
- Community Support: Built-in access to the global Mek User Forum, allowing you to connect and share insights directly with other users worldwide.
- Optimization Guides: Practical videos and step-by-step instructions on how to program machines, debug issues, and fine-tune your software to get the best possible inspection results.
Real AOI Engineers, Real Time Chat
While iMentor is an incredible self-service library, we know that sometimes you need a real human being to look at a complex AOI programming challenge.
Our live chat function is manned by a global team of expert engineers across the USA, Europe, Japan, and the Philippines. Because our team spans multiple time zones, there is always a knowledgeable professional active on chat and ready to support you, regardless of your time zone. Our current average chat response time is just 23 seconds!
If a problem requires a deeper look, our engineers can instantly connect to your system via TeamViewer to assist with live programming and AOI troubleshooting. Many issues are successfully sorted out in under 5 minutes, but if your challenge is more complex, we are more than happy to stay online with you for hours until it is perfectly resolved.
Continuous Peace of Mind with Mek Care
This level of round-the-clock, comprehensive support is a core part of our Mek Care packages. We believe that world-class AOI deserves world-class lifetime support.
So, as the summer heat rolls in, let your team take their vacations with total peace of mind. With Mek’s global engineering team and the iMentor platform at your fingertips, your production lines are always in safe hands.
Explore our MekCare tailored support & maintenance options.