Mek Customer Support is available (7) seven days a week, (24) twenty-four hours a day. In addition to our advanced digital service and training systems, our network includes over 50 expertly trained support engineers around the world with thorough knowledge of all Mek systems. In most cases a call to one of our centers can diagnose the problem right over the phone, enhanced by Mek Remote Diagnostics which provide instant help by means of external system access from anywhere in the world.
Mek Service and Maintenance Protocols have been designed to optimise system uptime and include carefully structured procedures to further minimise our systems’ designed-in low maintenance requirements.
Our digital support provides online access to downloads, our online training portal, the User Forum where you can communicate directly with other members of the worldwide Mek community, and a lot more.
Contact your local Distributor for access to the following services (please have machine serial numbers noted as these are required for access)
- Software downloads
Get the latest software and updated manuals.
- Library downloads
The latest libraries for new functionality and strategy improvements.
- User Forum
Connect with other users and share inspection solutions.
- iMentor online training system
On line multimedia training for new users and refresher training for existing users.