Worldwide MekCare
Technical Service & Support
MekCare, a portfolio of three flexible service plans for your Mek AOI and SPI machines. These packages are designed to meet your specific support requirements, all at a pre-determined cost.
REMOTE
- iMentor Access
- Access to software updates
- Phone/eMail/Teamviewer technical support
MAINTENANCE & CALIBRATION
- iMentor Access
- Access to software updates
- Phone/eMail/Teamviewer technical support
- Maintenance (yearly service)*
- Calibration (yearly calibration)**
WARRANTY PLUS
- iMentor Access
- Access to software updates
- Phone/eMail/Teamviewer technical support
- Maintenance (yearly service)*
- Calibration (yearly calibration)**
- 1 additional day for Training/Support (during calibration visit)
- Replacement Parts***
At Mek we understand the importance of your service requirements and we have a vested interest in making sure that your systems are up and running as they should be.
Mek Customer Support is available (7) seven days a week, (24) twenty-four hours a day. In addition to our advanced digital service and training systems, our network includes over 50 expertly trained support engineers around the world with thorough knowledge of all Mek systems.
In most cases a call to one of our centers can diagnose the problem right over the phone, enhanced by Mek Remote Diagnostics which provide instant help by means of external system access from anywhere in the world.
Mek Service and Maintenance Protocols have been designed to optimise system uptime and include carefully structured procedures to further minimise our systems’ designed-in low maintenance requirements.
MekCare Pricing & Tariffs
Pricing depends on the mix of models that you have and geographical conditions. Please refer to your local distributor for details and a dedicated quotation. Warranty Plus subscription is automatically included during the teh regular warranty period – the 1st year after installation. Choose your preferred subscription for the 2nd year onwards. Subscriptions will be automatically renewed every year unless we hear otherwise.
MekCare Service Contracts
With a MekCare service contract, you can have total peace of mind
knowing that our team of experts is just on the other end of the line & can support you immediately, provide quick assistance & make sure your production can continue to run smoothly.
iMentor Online Access
Software downloads & training
Receive unlimited access to Mek’s iMentor for online access to software downloads, our online training portal, the User Forum where you can communicate directly with other members of the worldwide Mek community, and a lot more.
And all of this at predictable costs. It’s an investment that you will see returns on.
Planned Preventative Maintenance
will ensure maximum performance
It’s not just about technical breakdowns. As the saying goes, preventative care is better than a cure. With regular annual service visits and system calibration covered in our ‘Calibration’ & ‘Warranty Plus’ contracts we can keep problems at bay before they devastate your production. And with our premium offering you can opt to have spare parts covered as well to ensure that critical spare parts are supplied quickly and reliably, when you need them most.
And all of this at predictable costs. It’s an investment that you will see returns on.